Privacy Policy

Welcome to MaxcoTv IPTV. We are dedicated to protecting your personal details and your privacy. If you have any doubts or worries about our policy or how we manage your personal information, please contact us via WhatsApp.

1. Data We Collect

Personal information is collected from you when you voluntarily provide it during registration for our IPTV service, express interest in our products and services, or contact us.

The following are the types of personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

We make use of the data we gather or receive as follows:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data in compliance with the established legal principles.

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We retain your personal information solely for the period required to achieve the purposes outlined in this policy, unless a longer period is legally required or permitted (such as for tax, accounting, or other legal reasons).

5. Cookies & Tracking Technologies

We might employ cookies and similar tracking tools to access or save information. These are primarily functional cookies needed for the website and client area to work effectively. Invasive tracking cookies for advertising are not used by us.

6. Third-Party Services

Third-party vendors, service providers, or agents who work for us or on our behalf may receive your data if they need it to perform their responsibilities. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To protect the security of any personal information we process, we have established necessary technical and organizational measures. Still, it’s important to note that the internet is not entirely secure.

8. Your Data Protection Rights

Your location determines the rights you may have regarding your personal data, which include:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To utilize these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children under 18 are not permitted to use our service. We take care not to collect any personal details from minors.

10. Contact Us

If you need clarification or wish to share thoughts on this policy, please contact us via WhatsApp.