Refund & Returns Policy

1. Refund Eligibility

You qualify for a complete refund if the following conditions are met:

1.1 Within 7 Days

• Refund request made within 7 days of initial purchase
• Original subscription holder making the request
• Valid reason for dissatisfaction provided
• Account in good standing (no violations of terms of service)

1.2 Valid Reasons for Refund

• Technical issues preventing service usage
• Content not meeting expectations or descriptions
• Service compatibility issues with your devices
• Billing errors or unauthorized charges
• Service not functioning as advertised
• General dissatisfaction with service quality

2. How to Request a Refund

2.1 Step-by-Step Process

2.2 Required Information

When submitting a refund request, please include:

• Full name and email address associated with the account
• Order number or transaction ID
• Date of purchase
• Detailed reason for refund request
• Any relevant screenshots or error messages

3. Refund Processing Times

3.1 Payment Method Variations

• Credit Cards: 5-10 business days
• Debit Cards: 3-7 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

4. Refund Exceptions

Although we aim to honor all valid refund requests, certain situations may not qualify for reimbursement:

4.1 Non-Refundable Situations

• Requests made after the 7-day guarantee period
• Accounts suspended or terminated for terms of service violations
• Excessive bandwidth usage or abuse of service
• Sharing account credentials with unauthorized users
• Requests for already-used gift cards or promotional credits
• Refunds requested for third-party fees (payment processing fees, etc.)

4.2 Special Circumstances

In rare instances that fall outside our standard guidelines, refunds may be reviewed individually at our discretion. Such determinations will be handled by our senior management team.

5. Partial Refunds

Under specific conditions, partial refunds might be provided:

5.1 When Partial Refunds Apply

• Service disruptions affecting a significant portion of subscription period
• Downgrade requests during active subscription
• Technical issues causing extended service unavailability
• Billing errors resulting in overcharges

5.2 Calculation Method

The amount of partial refunds is determined by the unused portion of your subscription, less any relevant charges. This calculation is prorated starting from the date of service cancellation or the issue’s occurrence.

6. Subscription Cancellation

Your Maxco Tv subscription can be canceled anytime via your account dashboard or by reaching out to our customer support team.

6.1 Cancellation Process

• Log into your Maxco Tv account dashboard
• Navigate to "Subscription Settings"
• Click "Cancel Subscription" and follow prompts
• Alternatively, contact support for assistance

6.2 Access After Cancellation

Post-cancellation, you’ll retain access to Maxco Tv services until the conclusion of your current billing period. No additional fees will be charged to your payment method.

7. Dispute Resolution

Should you dispute a refund decision, we provide several options for resolution:

7.1 Internal Appeals

• Request a review from our customer relations manager
• Provide additional documentation or evidence
• Appeals are reviewed within 48-72 hours

7.2 External Options

• Contact your payment provider for chargeback options
• File complaints with relevant consumer protection agencies
• Seek mediation through recognized dispute resolution services

8. Contact Us for Refunds

[0] For any questions regarding refunds, please contact our specialized refunds team: